Q:Hello,marshall,can you send me some picture about
mb sd c4?i need to check,better with some detail,thanks!
A:ok,no problem,
it has user manual in HDD,it need activate,pls check :
This tool you can choose connect with internet by LAN cable or
WIFI,when it connect with car,you will see:usually after activate,it
will be no problem at all,this item is very stable.
Q:Hello,marshall~I want to have dell 630 format sd c4,does any request on my computer?
A:If you buy the fit all HDD,then you have to use on XP sysytem,if you choose Dell 630,then no request on computer system.
Q:I will be using this to activate cruise control installs on 2012 MB B and C class cars.
This will work?
A:our engineer say it can do .
BUT it depend on car,some car don;t have Cruise control function,then cannot do,and it need you know how to activate it.
Q: Is SD C4 compatible with window7?
A: It is not stable on WIN7,suggest you not use WIN7, 90% sdc4 software get broken because of the usage of WIN7.
Q: When I click “Diagnostic” to find “Fingerprint ID” of mb sd c4
2013.5 (Item No. SP100-D), I got an error” Internal error (3.17)- 3.89
You must contact the user help Desk “.
A: Check whether your computer is compatible with sd c4 2013.05
software. If you choose d630 hard disk, it needs to work with Dell D630
computer with integrated video card and 1GB memory; if you choose
movable hard disk, it’s requirement to the computer is: CPU 2.0GHZ or
above, 2GB memory or more, Windows XP professional.
Q: Is DAS available with 21 languages and optional to reset? Or only English available?
A: The DAS on the desktop is only English available, after enter into
Xentry you are allowed to set the language you want. Just enter into
Xentry whatever car models you want to diagnose, and if the car model
should be diagnosed and programmed in the DAS but you enter Xentry, it
will automatically switch into DAS and the DAS language will be as the
same as the Xenty language.
Q: When I connect to Wireless Network Connection, I got the following display, what should I do?
A: Just ignore this message and follow our video tutorial to set.
Q:
Mercedes Star Diagnostic MB SD Connect Compact 4 Star 2013.03 update error: the software update was aborted. Please repeat the update process. (662)
A: do not update MB SD Connect Compact 4. You are allowed to update hardware version to 2.02, not 2.2.
Q: when I setup SD connect compact 4 hard disk; I got a message
reading “No access authorization code! Please contact the Star diagnosis
call center”.
A: It needs activation, please send us Hardware fingerprint, LAN-ID
and HW-ID, then we will help you active. As for how to get Hardware
fingerprint, LAN-ID and HW-ID.
Q: When I open EPC of MB SD C4 2012.11 (SP100), I got error message “unable to start application program”, what’s the reason?
A: Firstly, make sure EPC is activated. Secondly, make sure enter EPC
from “EPC NET EXPLORER ” and find out LAN ID, finally active it (A part
of users tend to directly start EPC from Xentrty, this is not correct.)
Still have got the same error? Please contact us for remote assistance.
Q: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?
A: We have video tutorial, please click column “Video” to watch.
Important note: make sure enter EPC from “EPC NET EXPLORER ” and find
out LAN ID, finally active it.
Q: MB SD C4 has error after click “Select MUX”, Status “No Signal”.
A: Please connect to “Local area connection”, and set IP address:
172.29.127.114, Subnet mask: 255.255.0.0. for the details, please watch
the video tutorial by clicking column “Video”.
Q: How to install MB SD connect c4 starfinder?
A: it doesn’t need to install starfinder, directly open “c:\program
files\web_etm\index.html “.
Q: My moveable hard disk of MB SD connect C4 has no display. Does it use USB cable to connect the hard disk and then active?
A: Yes, use USB cable to connect the moveable hard disk and the
computer, firstly install “setup.exe”, and then import Mercedes Benz
software, the computer configuration should not be too low.
Q: After I connect MB SD C4 to the car, SD C4 has no voltage on the
PIN8 OBD cable, but when the ignition key on the second position, the
PIN8 cable voltage is 12V. What’s the problem?
A: It suggests you don’t start the car, after the car start, the PIN8 will display voltage value.
Q: Working with SP100, I wanted to change the way fuel consumption is
calculated in the KIW module. This is done in option 1772 of KIW, only
adaptable with the developer version of DAS (see FOTO.JPG). Since when
starting I have to agree to the special “dangers” the developer version
implements, I thought I would be able to change that value. But there is
no modify option available
A: the way of fuel consumption cannot be changed; you are allowed to choose option 1772 of KIW.
Q: Xentrty error reading “Internal error: (3.17)-3.173 you must contact the User Help Desk”
A: Don’t set the file “lic-key-2” as “read only.
Q: How to set MB SD C4 WIFI?
A: Firstly, disconnect the local areal connection, then connect the
sdconnect 4 with the car and start the car, finally connect to the
wireless connections, please follow the next instructions to set: click
Configuration-MUX-Register/configure, under the “General information”,
select name “04” and then tick off “Wlan parameters, road”, then set the
following parameters: IP address: 192.168.2.200, Network screen:
255.255.255.0, Encryption: WEP/Hex, Key: aaaaaaaaaaaaaaaaaaaaaaaaaa (26 a
in total), we have video tutorial, please click column “Video” to watch
or contact our customer service to send you.
Q: Why MB SD C4 is unable to connect with the computer; even after I try LAN cable.
A: It needs to set the IP address. How to set the IP address?
Start-Connect to all connections-Local Area Connection-right click
“Properties”-Internet Protocol-Use the following IP address, IP address:
172.29.127.114, Subnet mask: 255.255.0.0, finally click “Ok”, we have
video tutorial, please click column “Video” to watch or contact our
customer service to send you.
Q: When I start DAS, it says that, I am using the developer version.
In some menus however the software does not seem to be a developer
version.Is it or is it not a developer version? am NOT connected to the
internet when diagnosing a car. Only the SD-Box is connected to the
notebook via WLAN. Could that be the problem?
A: Have you set the “sdc4″ well? Could you please do a self-checking for
your device? Then show me the result of the self-checking. Please refer
to the following steps of self-checking.
A: Did you have the SD C4 set well? Please follow the next instructions
to have a self-test, and then send us the self diagnostic report.
Q: MB SD STAR C4 (SP100) is unable to self-test?
A: check whether the COM PORT is COM2, if it is, there are four possible
reasons: 1) the COM PORT has problem; 2) MB SD C4 and the computer has a
poor connection. 3) The cable or SDC4 doesn’t work; 4) SD C4 disconnect
with the car.
Q: When I do self-diagnosis for MB, I got error message: 3001 Error.
A: Self-diagnostic has error not suggest MB SD C4 has problem. The aim
of self-diagnosis is to check whether SD C4 connect well with the
computer and the car, whether the IP address and parameter is set
correctly, whether the SD connect c4 and the driver has successful
communication. We have video tutorial on how to do self diagnosis for SD
C4, please follow it to operate, if you are able to self-diagnostic, it
suggests MB SD C4 settings is OK, the connections is OK and it has
communication between MB SD c4 and the software. Just go to test the
car, if you got any errors, screenshot them and send us to judge where
the problem is.
Q: Does MB SD C4 support SCN coding?
A: Our SD C4 hardware support offline programming, but the software needs to active, and it will cost additional money.
Q:MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.
A: It needs login password when test Smart, we have DAS SMART Calculator (Item No. ss27) to help calculate login password.
Q: Which tool can diagnose ML 270 2005 and A class W169 2007?
A: MB SD C4.
Q: Which tool can diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?
A: MB SD C4.
Q: Which tool can diagnose and program for Mercedes Benz BUS body.
A: MB SD STAR C4 (SP100).
Q: Where to find Smart TAN CODE in the software of MB Star C4 (SP100-D)?
A: Sorry, so far we have no Smart TAN code, advice you go to 4S store or original factory to consult.
